Privacy Policy

Effective Date: July 24, 2025

This Privacy Policy describes how Bobby’s Tech Services, LLC (“we,” “us,” or “our”) collects, uses, and protects the personal information of our residential and commercial customers. We are committed to safeguarding your privacy and ensuring the security of your data.

1. Information We Collect

We collect information to provide you with our services, improve our operations, and communicate with you effectively. The types of information we may collect include:

• Contact Information: Names, addresses, phone numbers, and email addresses.
• Billing and Payment Information: Credit card details, billing addresses, and other financial information necessary for processing payments. We use secure third-party payment processors and do not store your full credit card information on our servers.
• Technical Information: Details about your devices, such as computer specifications, software installed, operating system information, and network configurations. This information is collected solely for the purpose of diagnosing and repairing your technology.
• Account Credentials: In some cases, we may require temporary access to your user accounts (e.g., administrator passwords) to perform repairs or troubleshooting. We will only access this information with your explicit permission and will not retain it after the service is completed, unless otherwise agreed upon.
• Communication Records: We may keep records of our communication with you, including emails, text messages, and phone call logs, to track service history and ensure quality and proper billing.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To diagnose, repair, and maintain your computer systems and other technology.
• To Communicate with You: To schedule appointments, provide service updates, send invoices, and respond to your inquiries.
• To Process Payments: To charge for our services and manage billing.
• To Improve Our Services: To analyze our service delivery and develop new offerings.
• To Comply with Legal Obligations: To meet legal and regulatory requirements, such as tax and accounting purposes.

3. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Data Minimization: We only collect the information necessary to perform our services.
• Secure Data Handling: We use encrypted communication channels for sensitive data transmission and employ secure storage practices.
• Access Controls: Access to your information is restricted to authorized personnel who need it to perform their duties.

4. Data Sharing and Disclosure

We will not sell, rent, or lease your personal information to third parties. We may share your information in the following limited circumstances:

• With Your Consent: We will share your information with third parties only with your explicit consent.
• Third-Party Service Providers: We may use trusted third-party services (e.g., payment processors, scheduling software) to assist us in our business operations. These providers are required to protect your information and are prohibited from using it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law, a court order, or a government agency.

5. Your Choices and Rights

You have the right to:

• Access and Correct: Request access to the personal information we hold about you and request corrections to any inaccuracies.
• Request Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
• Object to Processing: Object to the processing of your data in certain circumstances.
• Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, please contact us using the information provided below.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or through other appropriate communication channels. Your continued use of our services after any changes indicates your acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.